Gloucester Country Lodge (“we,” “us,” or “our”) is committed to providing you with the best possible customer service experience. We are bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
1. Who We Are
Our website address is: https://gloucestercountrylodge.com.au
2. Information We Collect
We collect information in two ways:
- Personal Information: When you contact us via our website contact form, we collect the details you provide, such as your name, email address, and phone number, so that we can respond to your enquiry.
- Non-Personal Information: When you visit our site, we use Google Analytics to collect non-personally identifiable information. This includes your browser type, operating system, pages viewed while browsing the site, page access times, and referring website addresses.
3. Cookies and Tracking
We use cookies to improve your experience and analyze our traffic.
- Google Analytics: This service uses cookies to track visitor interaction. This data helps us understand visitor trends and improve our website content.
- Form Cookies: If you use our contact forms, cookies may be used to remember your details for future convenience.
- Embedded Content: Articles or pages on this site may include embedded content (e.g., Google Maps). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
4. How We Use Your Information
The information we collect is used solely for the following purposes:
- To respond to your booking enquiries or customer support requests.
- To analyze website traffic and improve our online services.
- Internal record keeping as required by Australian law.
5. Sharing Your Personal Information
We do not sell or rent your personal information. We may occasionally hire other companies to provide services on our behalf (such as processing transactions or specialized IT support). Those companies will be permitted to obtain only the personal information they need to deliver the service. We take reasonable steps to ensure these organisations are bound by confidentiality and privacy obligations.
6. Data Retention
If you send an enquiry through our contact form, the message and its metadata are retained for a period necessary to provide you with services or as required for legal/administrative purposes.
7. Your Rights Over Your Data
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to request an exported file of the personal data we hold about you, or request that we erase your data, please contact us. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
8. Changes to This Policy
Gloucester Country Lodge reserves the right to make amendments to this Privacy Policy at any time. Any changes will be updated on this page.
9. Contacting Us
If you have any questions about this Privacy Policy, please contact us:
Email: info@gloucestercountrylodge.com.au
Call: 02 6558 1812
Post: Attn: Privacy Policy, Gloucester Country Lodge, 4663 Bucketts Way, Gloucester NSW 2422